Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days and usually arrive within 7–14 business days after processing.
Will I receive tracking information?
Yes. Once tracking is available, it will be sent to the email address you entered at checkout.
What comes inside the advent calendar?
Each calendar includes 24 surprise compartments, with a different mystery squishy to open each day leading up to Christmas.
Will every squishy look exactly like the photos?
Designs, colors, and characters may vary slightly depending on the set. Part of the fun is discovering which surprise is behind each door.
Can I return my order?
Return requests may be made within 30 days of delivery, subject to our Return Policy. Items must generally be unused and in their original condition.
What if my order arrives damaged or incorrect?
Email support@holivra.com within 7 days of delivery with your order number and clear photos or videos of the issue, and we’ll help resolve it.
Can I cancel or change my order?
Contact us as soon as possible at support@holivra.com. We may be able to make changes before your order enters fulfillment, but changes cannot be guaranteed once processing has begun.
Is this a good Christmas gift?
The 24-day surprise format makes it a fun option for anyone who enjoys cute collectibles, squishies, and opening a new surprise each day during the holiday season.
What if my package is delayed?
If your order has passed the estimated delivery window, contact support@holivra.com with your order number and we’ll help check the shipment.
How can I contact Holivra?
You can reach us anytime at support@holivra.com. We typically respond within 1–2 business days.