At Holivra, we work to process and deliver your order as quickly and smoothly as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Estimated Delivery Time
For orders within the United States, estimated delivery is:
7–14 business days after processing
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.
Shipping Costs
Any applicable shipping charges will be shown at checkout before you complete your purchase.
Holivra may also offer free shipping promotions from time to time.
Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow some time for tracking updates to appear after your order ships.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us as soon as possible at support@holivra.com.
Once an order has entered fulfillment or has already shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your package appears lost or has not arrived within the expected delivery window, contact us at support@holivra.comwith your order number.
We’ll review the tracking information and help investigate the shipment.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Include your order number and clear photos or videos of the issue so we can assist you.
Multiple Packages
Some orders may arrive in separate packages depending on product availability and fulfillment location.
Contact Us
For any questions about shipping, delivery, or tracking:
Holivra
Email: support@holivra.com