Refund policy

Holivra Return Policy

At Holivra, we want you to be happy with your order. If something isn’t right, we’re here to help.

You may request a return within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To start a return, contact us at support@holivra.com with your order number and reason for the return. If your return is approved, we’ll provide instructions on where and how to send your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect your return, we’ll notify you of the status of your refund. Approved refunds will be sent back to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

For damaged, defective, or incorrect items, contact us within 7 days of delivery at support@holivra.com and include clear photos or videos of the issue so we can make it right.

Items that have been used, damaged after delivery, or returned without prior approval may not be eligible for a refund.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment, we may be unable to cancel it.

Lost or Delayed Packages

If your order appears lost or has not arrived within the expected delivery window, contact support@holivra.com and we’ll help investigate the shipment.

Contact Us

For return, refund, or order questions:

Email: support@holivra.com
Store: Holivra