Shipping policy
Holivra Shipping Policy
Last Updated: September 2026
At Holivra, we work to process and deliver orders as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing times may be longer during holidays, high-volume periods, product launches, or other busy seasons.
Once your order has been processed and shipped, you may receive tracking information by email when available.
Estimated Delivery Times
Estimated delivery times vary depending on destination, shipping carrier, and fulfillment location.
Typical delivery time after processing is approximately:
United States: 7–15 business days
Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs, holidays, or other circumstances outside of Holivra’s control.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before your order is completed.
From time to time, Holivra may offer free shipping promotions or other shipping discounts.
Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow some time for tracking information to update after your order has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, contact support@holivra.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has already shipped.
Holivra is not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your order appears significantly delayed or lost in transit, contact us at support@holivra.com with your order number.
We will review the tracking information and work with you to help resolve the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact support@holivra.com within 7 days of delivery.
Please include your order number and clear photos or videos showing the issue.
International Orders
If international shipping is offered, customers may be responsible for applicable customs duties, taxes, or import fees required by their country.
These charges are not controlled by Holivra unless otherwise stated at checkout.
Multiple Packages
Some orders may be shipped in separate packages depending on product availability and fulfillment location. If this happens, you may receive more than one tracking number.
Contact Us
For questions regarding shipping, tracking, or delivery, contact:
Holivra
Email: support@holivra.com